Last updated: June 2026
1. Who We Are
This Privacy Policy explains how Safety Glass Replacements Limited (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, place an order, contact us, or otherwise interact with us.
Data Controller
Safety Glass Replacements Limited
Lytchett House, 13 Freeland Park
Wareham Road
Poole, Dorset
BH16 6FA
United Kingdom
Email: info@pondglass.co.uk
2. Personal Information We Collect
We may collect and process the following categories of personal information:
Information you provide to us
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Communications you send to us
- Information provided when submitting reviews, feedback or enquiries
Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Pages viewed and referring websites
This information may be collected through cookies and similar technologies. Please see our Cookie Policy for further information.
3. How We Use Your Information
We use your personal information for the following purposes:
To fulfil your orders
Including:
- Processing payments
- Delivering products
- Managing returns and refunds
- Providing customer support
Legal basis: Performance of a contract.
To communicate with you
Including:
- Responding to enquiries
- Providing order updates
- Sending service-related communications
Legal basis: Performance of a contract and legitimate interests.
To improve our products, services and website
Including:
- Analysing website usage
- Troubleshooting technical issues
- Improving customer experience
Legal basis: Legitimate interests.
To request reviews and feedback
After a purchase, we may contact you to request a product review, service review, customer satisfaction survey or other feedback.
This helps us improve our products and services and allows other customers to make informed purchasing decisions.
Legal basis: Legitimate interests.
You may opt out of receiving review and feedback requests at any time by following the unsubscribe instructions included in such communications or by contacting us.
Marketing Communications
Where permitted by law, we may send information about our products, services, offers and updates.
Where consent is required, we will obtain it before sending marketing communications.
You may unsubscribe at any time.
Legal basis: Consent and/or legitimate interests, as applicable.
To comply with legal obligations
Including:
- Accounting and tax requirements
- Fraud prevention
- Regulatory compliance
Legal basis: Compliance with a legal obligation.
4. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
- Payment processors
- Delivery and courier companies
- Website hosting providers
- IT and security providers
- Customer support providers
- Professional advisers
- Review and feedback service providers
- Regulatory authorities where required by law
These providers are only permitted to process personal information on our behalf where necessary for the services they provide.
5. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure appropriate safeguards are in place as required by UK data protection law.
6. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on:
- Legal obligations
- Accounting requirements
- Warranty or customer service requirements
- Potential disputes
Order and transaction records are generally retained for at least six years to comply with UK accounting and tax obligations.
7. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request erasure of your information
- Restrict processing
- Object to processing based on legitimate interests
- Request transfer of your information to another provider
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website uses cookies and similar technologies to operate effectively, analyse usage and improve user experience.
Further details can be found in our Cookie Policy.
9. Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
10. Children’s Privacy
Our website and products are not directed at children.
We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to investigate and, where appropriate, delete the information.
11. Third-Party Services
We use a number of trusted third-party service providers to help operate our business and provide our services.
These may include providers of:
- Payment processing services
- Website hosting and ecommerce platforms
- Delivery and logistics services
- Customer communication services
- Analytics and website performance tools
- Review and feedback collection services
Where these providers process personal information on our behalf, they do so under contractual obligations requiring them to protect personal information and process it only for authorised purposes.
We encourage you to review the privacy policies of any third-party services you interact with through our website.
12. Complaints
If you have concerns about how we use your personal information, please contact us first and we will do our best to resolve your concerns.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Information about making a complaint can be found on the ICO website at www.ico.org.uk.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or the services we provide.
Any updates will be posted on this page and the “Last Updated” date will be amended accordingly.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like further information about how we process your personal information, please contact us:
Safety Glass Replacements Limited
Lytchett House, 13 Freeland Park
Wareham Road
Poole, Dorset
BH16 6FA
United Kingdom
Email: info@pondglass.co.uk
If you contact us regarding a privacy request, we may ask for information necessary to verify your identity before responding.
